Privacy policy

Privacy Policy

Last Updated: August 19, 2026

Welcome to Baggiana. We respect your privacy and are committed to handling personal information responsibly, transparently, and in accordance with applicable data protection and privacy laws.

This Privacy Policy explains how Baggiana ("Baggiana," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you visit, interact with, or make a purchase through baggiana.com (the "Website"), contact our customer support team, or otherwise interact with our services.

Because Baggiana serves customers worldwide, additional privacy rights may apply depending on where you live. Where applicable law provides greater rights or protections than those described in this Privacy Policy, the applicable legal requirements will prevail.

1. Who We Are

Baggiana operates the online store available at baggiana.com and offers products to customers worldwide.

For purposes of applicable privacy and data protection laws, Baggiana may act as the data controller, business, or equivalent entity responsible for determining how and why personal information is processed.

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Baggiana
Website: https://baggiana.com
Email: support@baggiana.com
Service Area: Worldwide
Typical Customer Support Response Time: Up to 3 business days

2. Personal Information We May Collect

The personal information we collect depends on how you interact with Baggiana, the services you use, the information you choose to provide, and the technologies used to operate our Website.

We may collect the following categories of information:

2.1 Contact and Identification Information

Full name;
Email address;
Telephone number;
Billing address;
Shipping address; and
Country or region.

2.2 Order and Transaction Information

Products purchased;
Order number;
Order value;
Purchase date;
Shipping and delivery information;
Return and refund information;
Discounts or promotional codes used; and
Transaction status and related records.

2.3 Payment Information

When you make a purchase, payment information may be collected and processed by Baggiana and/or third-party payment providers, depending on the payment method and checkout system used.

Such information may include payment method, billing information, transaction identifiers, and limited payment-related details. Full payment card information may be processed directly by authorized payment processors rather than stored by Baggiana.

2.4 Customer Support and Communications

When you contact us, we may collect information such as:

Your name and contact details;
Order information;
The contents of your messages;
Photos, videos, or documents you voluntarily provide;
Return, refund, complaint, or warranty information; and
Records of our communications with you.

2.5 Device and Technical Information

When you use our Website, certain technical information may be collected automatically. Depending on the technologies used on the Website, this may include:

Internet Protocol (IP) address;
Browser type and version;
Device type;
Operating system;
Language settings;
Approximate geographic location derived from your IP address;
Pages viewed;
Date and time of access;
Referring website or source;
Website interactions and navigation activity; and
Diagnostic, security, and error information.

2.6 Cookies and Similar Technologies

We may use cookies, pixels, local storage, tags, software development kits, or similar technologies to operate the Website, remember preferences, maintain security, understand Website performance, and, where applicable and permitted, support analytics or marketing activities.

2.7 Marketing and Preference Information

If you subscribe to marketing communications, participate in promotions, or otherwise express preferences, we may collect information about:

Email or communication preferences;
Marketing consent choices;
Product interests;
Promotional interactions; and
Unsubscribe or opt-out requests.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, complete a form, contact us, subscribe to communications, or otherwise provide information;
Automatically through your use of the Website and related technologies;
From payment processors and financial service providers involved in your transaction;
From shipping, fulfillment, and logistics providers;
From fraud-prevention, security, or identity-verification providers, where applicable;
From analytics, advertising, or technology providers, where such services are used;
From social media or other platforms when you choose to interact with us through those services; and
From other lawful sources where permitted by applicable law.

4. How We Use Personal Information

We may use personal information for purposes including:

Processing and fulfilling orders;
Confirming payments and transactions;
Shipping products and providing delivery updates;
Processing returns, refunds, exchanges, and cancellations;
Providing customer support;
Responding to questions, complaints, and requests;
Operating, maintaining, and improving our Website and services;
Personalizing the shopping experience where permitted;
Maintaining Website functionality and security;
Detecting, investigating, and preventing fraud, abuse, unauthorized transactions, and security incidents;
Maintaining accounting, tax, business, and transaction records;
Complying with applicable laws, regulations, court orders, and lawful government requests;
Establishing, exercising, or defending legal claims;
Sending administrative or transactional communications;
Sending marketing communications where permitted by law and in accordance with your preferences;
Measuring Website performance and understanding how visitors use our services, where applicable; and
Supporting other purposes disclosed to you when the information is collected or otherwise permitted by law.

5. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, including under European Economic Area ("EEA") and United Kingdom data protection laws, we may rely on one or more of the following legal bases:

5.1 Performance of a Contract

We may process personal information when necessary to enter into or perform a contract with you, including to process your purchase, receive payment, fulfill your order, arrange delivery, and handle returns or refunds.

5.2 Legal Obligations

We may process information where necessary to comply with legal obligations, including tax, accounting, consumer protection, regulatory, fraud-prevention, and recordkeeping requirements.

5.3 Legitimate Interests

Where permitted by applicable law, we may process information when necessary for our legitimate business interests, provided those interests are not overridden by your applicable rights and freedoms.

These interests may include:

Operating and improving our business;
Securing our Website and systems;
Preventing fraud and misuse;
Providing effective customer service;
Understanding the performance of our services;
Protecting our legal rights; and
Managing business operations.

5.4 Consent

Where required, we may process personal information based on your consent, including for certain cookies, electronic marketing, or other optional processing activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. How We Share Personal Information

We may share personal information only when reasonably necessary for the operation of our business, to provide our services, to comply with legal obligations, or for another lawful purpose described in this Privacy Policy.

Recipients may include:

6.1 E-Commerce and Website Service Providers

We may use third-party technology providers to host, maintain, secure, and operate our Website, checkout, databases, and related systems.

6.2 Payment Providers

Payment processors, banks, financial institutions, and related providers may process information necessary to authorize, complete, prevent fraud in, or refund transactions.

6.3 Shipping and Fulfillment Providers

We may provide information such as your name, shipping address, telephone number, email address, and order details to warehouses, fulfillment partners, postal services, couriers, and logistics providers as necessary to deliver your order.

6.4 Technology, Security, and Fraud-Prevention Providers

We may use service providers that assist with cybersecurity, fraud detection, technical support, cloud storage, infrastructure, and Website protection.

6.5 Analytics and Marketing Providers

Where applicable and permitted by law, we may work with providers that help us understand Website performance, measure communications, or conduct marketing activities.

Where consent is legally required for these activities, we will seek consent before using the relevant non-essential technologies.

6.6 Professional Advisers

We may share information with accountants, auditors, insurers, legal advisers, consultants, and other professional advisers when reasonably necessary.

6.7 Government Authorities and Legal Requirements

We may disclose personal information where we reasonably believe disclosure is required by applicable law, regulation, court order, subpoena, governmental request, or other lawful process.

6.8 Business Transactions

If Baggiana is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

7. Cookies and Similar Technologies

Cookies are small files or pieces of information that may be stored on your device when you visit a website. Similar technologies can perform comparable functions.

Depending on the technologies implemented on Baggiana's Website, cookies or similar technologies may be used for purposes such as:

Essential functions: enabling core Website features, checkout, shopping cart functionality, security, and fraud prevention;
Preferences: remembering settings such as language, region, or other choices;
Analytics: understanding Website traffic, usage, and performance, where applicable;
Advertising or marketing: measuring campaigns or providing relevant advertising, where applicable and permitted by law.

Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining the required consent.

You may also be able to control cookies through your browser settings or any cookie-management tools made available on our Website. Disabling certain cookies may affect Website functionality.

8. Marketing Communications

Where permitted by applicable law, we may send you promotional emails or other marketing communications if you have requested them, consented to receive them, or where another lawful basis permits such communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in the communication, where available, or by contacting us at support@baggiana.com.

Opting out of marketing communications does not prevent us from sending necessary non-promotional communications relating to your orders, payments, returns, account security, customer support requests, or other service-related matters.

9. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

The right to know whether we process your personal information;
The right to request information about how your personal information is collected, used, or disclosed;
The right to access personal information we hold about you;
The right to request correction of inaccurate or incomplete information;
The right to request deletion or erasure of personal information;
The right to request restriction of certain processing;
The right to object to certain processing;
The right to data portability, where applicable;
The right to withdraw consent where processing is based on consent;
The right to opt out of certain marketing communications;
The right to opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable law provides such a right;
The right to request information regarding categories of personal information and categories of recipients, where applicable;
The right to limit certain uses of sensitive personal information, where applicable;
The right to appeal certain decisions relating to a privacy request where applicable law provides an appeal right;
The right not to be unlawfully discriminated against for exercising applicable privacy rights; and
The right to lodge a complaint with an appropriate data protection or privacy authority.

9.1 Right to Object to Direct Marketing

Where applicable law gives you this right, you may object at any time to the processing of your personal information for direct marketing purposes.

10. How to Exercise Your Privacy Rights

To submit a privacy request, please contact us at: support@baggiana.com.

Please include enough information to help us understand and process your request, such as:

Your full name;
Your email address;
Your order number, if relevant; and
A clear description of the privacy right you wish to exercise.

Before completing certain requests, we may need to verify your identity to protect personal information against unauthorized access, deletion, alteration, or disclosure.

We will respond within the timeframe required by applicable law. Our normal customer support response time is up to 3 business days, although formal privacy requests may require additional time where legally permitted.

In some jurisdictions, an authorized agent may submit a request on your behalf. We may request evidence that the agent is authorized to act for you and may separately verify your identity where permitted by law.

11. EEA, Switzerland, and United Kingdom Privacy Rights

If you are located in the European Economic Area, Switzerland, or the United Kingdom, applicable data protection laws may provide specific rights regarding your personal data.

Depending on the circumstances, these rights may include access, rectification, erasure, restriction, objection, data portability, withdrawal of consent, and the right to complain to the competent supervisory authority.

Certain rights are subject to legal conditions and exceptions and may not apply to every processing activity.

Where our processing relies on legitimate interests, you may have a right to object based on circumstances relating to your particular situation. Where personal data is processed for direct marketing, you may object to such processing as provided by applicable law.

12. Brazil Privacy Rights

If the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados Pessoais – "LGPD") applies to the processing of your personal data, you may have rights provided under applicable Brazilian law.

These may include, as applicable:

Confirmation of whether personal data is being processed;
Access to personal data;
Correction of incomplete, inaccurate, or outdated personal data;
Anonymization, blocking, or deletion of personal data processed contrary to applicable requirements, where appropriate;
Data portability where legally applicable and regulated;
Deletion of personal data processed based on consent, subject to legal exceptions;
Information regarding entities with which personal data has been shared, where applicable;
Information regarding the possibility of refusing consent and the consequences of doing so;
Withdrawal of consent; and
Other rights provided by applicable Brazilian data protection law.

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state privacy laws where those laws apply to Baggiana and the relevant processing activity.

Depending on your state and the applicable law, these may include rights to access, know, correct, delete, or obtain a copy of personal information, as well as rights to opt out of certain sales, sharing, targeted advertising, or profiling.

Where required by applicable law, we will honor legally recognized opt-out preference signals in the manner required by that law.

13.1 California Residents

If California privacy law applies to Baggiana and to your personal information, you may have rights concerning the collection, use, disclosure, correction, deletion, sale, or sharing of personal information, subject to applicable conditions and exceptions.

Baggiana will not discriminate against you for exercising a privacy right where such discrimination is prohibited by applicable law.

Nothing in this section should be interpreted as stating that Baggiana engages in a particular form of sale or sharing of personal information. Whether an activity constitutes a "sale," "sharing," or another legally defined activity will be determined under applicable law and based on the technologies and practices actually used by Baggiana.

14. International Data Transfers

Baggiana operates internationally, and our customers, service providers, fulfillment partners, technology providers, payment providers, and other business partners may be located in different countries.

As a result, personal information may be processed or stored in a country different from the country where you live. Privacy and data protection laws in those countries may differ from those in your jurisdiction.

Where applicable law requires safeguards or a legally recognized mechanism for international transfers, we will take appropriate steps to implement such safeguards. Depending on the circumstances, these may include adequacy decisions, standard contractual clauses, contractual protections, or other legally recognized transfer mechanisms.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Factors considered when determining retention periods may include:

The duration of our relationship with you;
The time necessary to fulfill and document orders;
Return, refund, warranty, and dispute periods;
Tax, accounting, and financial recordkeeping requirements;
Fraud-prevention and security needs;
Applicable limitation periods for legal claims;
Regulatory and contractual obligations; and
The purposes for which the information was collected.

When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it in accordance with applicable law and our operational requirements.

16. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

You should also take reasonable precautions to protect your information, including keeping passwords and devices secure and avoiding sending sensitive information through unsecured communication channels.

17. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will investigate and respond as reasonably appropriate.

Where applicable law requires notification to affected individuals, supervisory authorities, regulators, or other parties, we will provide such notification in accordance with applicable legal requirements.

18. Children's Privacy

Baggiana's Website and services are intended for a general audience and are not designed or directed specifically toward children.

We do not intend to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining the required authorization.

Age thresholds and parental-consent requirements differ between jurisdictions. Where applicable children's privacy laws impose additional requirements, we will process children's personal information in accordance with those requirements.

If you are a parent or legal guardian and believe that a child has provided personal information to us in violation of applicable law, please contact support@baggiana.com so that we can review the matter and take appropriate action.

19. Third-Party Websites and Services

Our Website may contain links to websites, applications, payment services, social networks, or other services operated by third parties.

This Privacy Policy does not govern independent third parties. Their processing of personal information is subject to their own privacy notices, terms, and practices.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

20. Automated Decision-Making and Profiling

Certain technologies used to prevent fraud, protect transactions, personalize services, or support advertising may involve automated processing.

If Baggiana uses automated decision-making or profiling in a manner that creates specific legal rights under applicable law, we will provide any additional disclosures, safeguards, or choices required by that law.

21. Do Not Track and Privacy Preference Signals

Browsers and devices may offer privacy controls, "Do Not Track" settings, or other privacy preference signals.

Because legal and technical requirements concerning these signals may differ by jurisdiction and technology, we respond to legally recognized preference signals where required by applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, legal obligations, or regulatory requirements.

When we update this policy, we will publish the revised version on baggiana.com and update the "Last Updated" date at the top of this page.

Where required by applicable law, we may provide additional notice or request consent before material changes take effect.

23. Complaints

If you have a concern about how Baggiana handles your personal information, please contact us first at support@baggiana.com so that we can review your concern.

Depending on your country or region, you may also have the right to submit a complaint to the data protection, privacy, or supervisory authority responsible for your jurisdiction.

24. Contact Us

For questions, requests, complaints, or other matters relating to privacy or personal information, please contact: