Return & Refund Policy

Last Updated: August 19, 2026

Thank you for shopping at Baggiana. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for requesting returns, refunds, exchanges, cancellations, and assistance with damaged, defective, or incorrect items purchased through baggiana.com.

This policy applies to customers worldwide. Where applicable consumer protection laws provide rights that are more favorable than the terms described below, those mandatory legal rights will prevail.

1. Return Period

Unless otherwise required by applicable law, you may request a return within 30 calendar days from the date your order is delivered.

To start a return request, please contact us at support@baggiana.com. Please do not send any product back before receiving return instructions from our customer support team.

2. Return Eligibility

To be eligible for a return, the item should generally:

• Be returned within the applicable return period;
• Be unused, unworn, and in substantially the same condition in which it was received;
• Include its original tags, accessories, manuals, and packaging, where applicable;
• Show no signs of misuse, intentional damage, unauthorized modification, or excessive wear; and
• Be accompanied by proof of purchase or sufficient order information.

We understand that reasonable inspection of a product may be necessary after delivery. Nothing in this policy limits any rights you may have under mandatory consumer protection laws.

3. How to Request a Return

To request a return, contact support@baggiana.com and provide:

• Your full name;
• Your order number;
• The email address used to place the order;
• The item or items you wish to return;
• The reason for the return; and
• Photos or videos, when relevant to a damaged, defective, or incorrect-item claim.

Our customer support team normally responds within 3 business days.

If the return is approved or accepted, we will provide the applicable return instructions, including the return destination when necessary. Because we operate internationally, the return destination may vary depending on the customer's country, the product, and the fulfillment location.

Products returned without prior instructions may be delayed, refused, lost, or sent to an incorrect facility. Baggiana cannot guarantee the processing of unauthorized returns.

4. Return Shipping Costs

If a return is requested because the customer changed their mind, selected the wrong product, ordered the wrong size or variation, or for another reason not caused by Baggiana or the product itself, the customer may be responsible for the return shipping costs, unless applicable law requires otherwise.

If you receive an item that is damaged, defective, materially different from what was ordered, or incorrect due to an error attributable to Baggiana, we will review the case and, where appropriate, provide a replacement, refund, or other remedy without requiring the customer to bear reasonable return shipping costs.

Any return shipping method used by the customer should include tracking whenever possible. We recommend keeping the shipping receipt and tracking information until the return has been completed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@baggiana.com.

To help us evaluate the issue, we may request photographs or videos showing the product, packaging, shipping label, and the reported problem.

After reviewing the claim, we may offer an appropriate solution, including, depending on the circumstances:

• A replacement product;
• A full or partial refund;
• A reshipment of a missing or incorrect item; or
• Another remedy required by applicable consumer protection law.

6. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law. These may include, where relevant:

• Personalized, customized, or made-to-order products;
• Products that have been materially used, damaged, altered, or modified after delivery;
• Sealed hygiene-sensitive products after the seal has been removed, where legally permitted;
• Perishable goods;
• Digital products or downloadable content after delivery or access, where legally permitted;
• Gift cards or similar stored-value products, where legally permitted; and
• Other items that cannot legally or reasonably be returned because of their nature.

These exclusions do not apply where mandatory consumer law gives you a right to a refund, replacement, cancellation, or other remedy.

7. Refunds

Once an eligible returned item is received, we may inspect it to verify its condition and confirm that the return meets the requirements of this policy.

If the refund is approved, it will normally be issued to the original payment method used for the purchase, unless another method is required by law or specifically agreed with you.

Where applicable, we aim to process approved refunds within 14 calendar days after receiving the returned goods or acceptable proof that the goods have been returned, subject to any different timeframe required by applicable law.

After Baggiana issues a refund, additional processing time may be required by your bank, credit card company, payment processor, or financial institution. These processing times are outside Baggiana's direct control.

8. Original Shipping Charges

Original shipping charges may be non-refundable when a return is made for reasons unrelated to an error by Baggiana, except where applicable law requires those charges to be refunded.

If the return results from a defective, damaged, or incorrect item, eligible shipping charges may also be refunded or otherwise compensated as appropriate.

9. Partial Refunds or Reduced Refunds

Where legally permitted, Baggiana may issue a partial or reduced refund if a returned product has lost value due to handling, use, damage, missing components, or modifications beyond what would reasonably be necessary to inspect the product.

Any reduction will be evaluated reasonably and will remain subject to applicable consumer protection laws.

10. Exchanges

If you would like to exchange an item, please contact support@baggiana.com.

Exchanges are subject to product availability and may not be available for every item or destination. Depending on the circumstances, we may ask you to return the original product and place a new order, or we may arrange another appropriate solution.

11. Order Cancellations

Orders are generally prepared for shipment within up to 5 business days.

If you wish to cancel an order, please contact support@baggiana.com as soon as possible.

We will make reasonable efforts to process cancellation requests before an order is shipped. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be operationally possible. In that case, you may need to wait for delivery and follow the applicable return procedure.

This section does not limit any statutory cancellation or withdrawal rights available to you under applicable consumer protection law.

12. Refused or Unclaimed Deliveries

If a shipment is refused, not collected, or returned to the sender because of circumstances attributable to the customer, including an incomplete or incorrect address supplied during checkout, any refund may, where legally permitted, be reduced by reasonable shipping, return, customs, or handling costs actually incurred.

If the delivery problem resulted from an error attributable to Baggiana or the carrier, please contact us so that we can investigate the shipment.

13. Customs Duties, Import Taxes, and International Returns

Because Baggiana sells internationally, orders and returns may be subject to customs procedures, import duties, taxes, brokerage charges, or similar governmental fees depending on the destination country.

Unless otherwise stated at checkout or required by applicable law, customs duties and import-related charges paid directly by the customer may not be refundable by Baggiana because they may have been collected by governmental authorities, customs agencies, carriers, or other third parties.

Customers seeking reimbursement of customs duties or taxes may need to contact the relevant local authority.

14. Lost Packages and Delivery Issues

International delivery normally takes approximately 5 to 25 business days after shipment, depending on the destination, carrier, customs processing, and other logistical factors.

If your tracking information shows an unusual delay, or if you believe your package has been lost, please contact support@baggiana.com with your order number so that we can review the situation.

A delivery delay alone does not automatically constitute a lost shipment. However, any mandatory consumer rights concerning delayed or failed delivery remain unaffected.

15. Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact us before initiating a chargeback or payment dispute. Our support team will make reasonable efforts to resolve legitimate order, delivery, return, and refund issues.

Nothing in this section restricts your legal right to dispute an unauthorized or otherwise eligible transaction with your financial institution or payment provider.

16. International Consumer Rights

Baggiana sells products to customers in multiple countries and regions. Consumer protection laws vary by jurisdiction and may provide mandatory rights relating to cancellation, withdrawal, returns, product conformity, warranties, replacements, repairs, and refunds.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or limited under the laws applicable to your purchase.

If a provision of this policy conflicts with a mandatory consumer protection rule applicable to you, the mandatory legal rule will apply to the extent of that conflict.

17. Policy Updates

Baggiana may update this Return & Refund Policy from time to time to reflect changes to our operations, services, legal requirements, or business practices.

The most current version will be published on baggiana.com with an updated revision date.

18. Contact Us

If you have questions about a return, refund, exchange, cancellation, or this policy, please contact:

Baggiana
Website: baggiana.com
Email: support@baggiana.com
Service Area: Worldwide
Typical Customer Support Response Time: Up to 3 business days