Shipping Policy

Last Updated: August 19, 2026

Thank you for shopping at Baggiana. This Shipping Policy explains how orders placed through baggiana.com are processed, shipped, and delivered to customers worldwide.

By placing an order with Baggiana, you acknowledge and agree to the shipping terms described below. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Shipping Coverage

Baggiana ships to customers worldwide, subject to carrier availability, local regulations, customs restrictions, product restrictions, and operational limitations.

In certain cases, we may be unable to ship a product or order to a particular country, region, or address. If we cannot fulfill your order, we will contact you and provide an appropriate refund for any amount already paid, where applicable.

2. Order Processing Time

Orders are generally processed and prepared for shipment within up to 5 business days after payment is successfully confirmed.

Processing time includes order verification, preparation, packaging, and dispatch. It does not include the time your package spends in transit after shipment.

Business days generally exclude weekends and applicable public holidays.

3. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is generally:

5 to 25 business days.

Delivery times are estimates and may vary depending on the destination country, shipping carrier, customs procedures, local postal services, public holidays, weather conditions, transportation disruptions, and other circumstances outside our reasonable control.

4. Total Estimated Order Time

Please note that order processing time and delivery time are separate.

• Processing time: Up to 5 business days;
• Estimated delivery time after shipment: 5 to 25 business days.

The total time between placing an order and receiving it therefore includes both the processing period and the shipping transit period.

5. Shipping Costs

Any applicable shipping charges will normally be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, product, shipping method, package characteristics, and other logistical factors.

6. International Shipping

Baggiana operates internationally. Your package may therefore travel through multiple countries, carriers, fulfillment facilities, customs authorities, or postal services before reaching its final destination.

International delivery times may vary significantly depending on local conditions.

7. Customs, Import Duties, and Taxes

International orders may be subject to import duties, customs charges, taxes, value-added tax (VAT), brokerage fees, clearance fees, or similar charges imposed by the destination country.

Unless expressly stated otherwise during checkout, such charges may not be included in the price paid to Baggiana and may be the responsibility of the recipient.

Baggiana does not control charges imposed independently by customs authorities, governments, carriers, or other third parties and cannot guarantee their amount.

8. Customs Clearance

International shipments may be subject to customs inspections and clearance procedures. Customs authorities may delay a package, request additional information, or require payment of applicable import charges before releasing the shipment.

Customs processing times are outside Baggiana's direct control.

9. Tracking Information

Where tracking is available, tracking information may be provided after your order has been shipped.

Tracking information may take some time to become active after dispatch. International shipments may also experience periods without tracking updates while packages move between carriers or customs facilities.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

10. Multiple Shipments

In some cases, items from the same order may be shipped separately due to product availability, fulfillment location, package size, or logistical requirements.

If your order is divided into multiple shipments, the packages may arrive on different dates and may have separate tracking numbers.

11. Shipping Delays

Although we make reasonable efforts to process and deliver orders within the estimated timeframes, delays may occasionally occur.

Possible causes of delay include:

• High order volumes;
• Carrier delays;
• Customs inspections;
• Local postal delays;
• Public holidays;
• Severe weather;
• Natural disasters;
• Transportation disruptions;
• Government restrictions;
• International conflicts;
• Labor disruptions; and
• Other circumstances outside our reasonable control.

If we are unable to ship your order within the stated processing period, we may contact you with updated information and provide any options required under applicable consumer protection law.

12. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at support@baggiana.com.

Please include your order number and the email address used during checkout. We will review the available tracking information and, where appropriate, contact the relevant carrier or logistics provider.

An order exceeding the estimated delivery period is not automatically considered lost. In some cases, an investigation may be required before the shipment can be classified as lost.

13. Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify:

• Recipient's full name;
• Street address;
• Apartment, unit, suite, or building number, where applicable;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country; and
• Telephone number, where requested.

14. Address Changes

If you notice an error in your shipping address after placing an order, please contact us immediately at support@baggiana.com.

We will make reasonable efforts to update the address before shipment. However, address changes cannot be guaranteed once an order has entered fulfillment or has already been shipped.

15. Incorrect or Incomplete Addresses

If a shipment is delayed, returned, or cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by applicable law.

This does not apply when the delivery problem results from an error by Baggiana, the carrier, or another party acting on our behalf.

16. Failed Delivery Attempts

Depending on the carrier and destination, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may leave instructions, hold the package at a local collection point, schedule another delivery attempt, or return the shipment to the sender.

Customers should follow legitimate carrier instructions and collect packages within any applicable collection period.

17. Refused or Unclaimed Packages

If a package is refused or remains unclaimed and is returned to the sender, please contact our support team.

Where permitted by law, reasonable return shipping, customs, or handling costs resulting from a customer-attributable refusal or failure to collect the shipment may be deducted from an applicable refund.

This provision does not limit any mandatory right to reject defective, damaged, incorrect, or non-conforming goods.

18. Lost Packages

If you believe your order has been lost in transit, please contact support@baggiana.com.

We may open an investigation with the carrier, postal service, fulfillment provider, or logistics partner responsible for the shipment.

If the package is confirmed as lost, we will provide an appropriate solution, which may include reshipment, replacement, refund, or another remedy required by applicable law.

19. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it, please first check:

• Around the delivery location;
• With household members;
• With neighbors, where appropriate;
• Reception or concierge areas;
• Parcel lockers or secure delivery locations; and
• Any delivery notice provided by the carrier.

If the package still cannot be located, contact us so that we can review the available information and, where appropriate, assist with a carrier investigation.

20. Damaged Shipments

If your package or product arrives damaged, please contact us as soon as reasonably possible at support@baggiana.com.

We may request:

• Your order number;
• Photographs or videos of the damaged item;
• Photographs of the packaging;
• Photographs of the shipping label; and
• A brief description of the damage.

Depending on the circumstances, we may provide a replacement, refund, reshipment, or another appropriate remedy.

21. Incorrect Items

If you receive an item that is different from what you ordered, please contact us at support@baggiana.com.

We may request photographs or other reasonable evidence to verify the issue before providing an appropriate solution.

22. Shipping Restrictions

Some products may be subject to import, export, shipping, or delivery restrictions in particular countries or regions.

If a legal or operational restriction prevents us from fulfilling your order, we may cancel the affected item or order and issue an appropriate refund.

23. Events Beyond Our Control

Baggiana is not responsible for delays caused solely by events outside our reasonable control, to the extent permitted by applicable law.

Such events may include natural disasters, extreme weather, carrier interruptions, customs delays, government actions, transportation disruptions, strikes, international conflicts, public health emergencies, or similar events.

Where applicable law requires cancellation, refund, replacement, or other remedies despite such circumstances, those rights will remain unaffected.

24. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy available on baggiana.com.

Nothing in this Shipping Policy limits any mandatory legal right to a refund, replacement, repair, cancellation, or other consumer remedy.

25. International Consumer Rights

Because Baggiana serves customers worldwide, shipping and delivery rights may vary depending on the customer's country or region.

If any provision of this Shipping Policy conflicts with a mandatory consumer protection law applicable to your purchase, the mandatory legal requirement will apply to the extent of that conflict.

26. Customer Support

If you have questions about processing, shipping, tracking, customs, or delivery, please contact:

Baggiana
Website: baggiana.com
Email: support@baggiana.com
Shipping Area: Worldwide

Our typical customer support response time is up to 3 business days.

27. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, shipping arrangements, services, or legal requirements.

The latest version will be published on baggiana.com with an updated revision date.

28. Contact Us

For questions regarding this Shipping Policy or an existing shipment, contact:

Baggiana
Website: baggiana.com
Email: support@baggiana.com
Shipping Coverage: Worldwide
Processing Time: Up to 5 business days
Estimated Delivery Time: 5 to 25 business days after shipment
Typical Support Response Time: Up to 3 business days