Terms of service

Terms of Service

Last Updated: August 19, 2026

Welcome to Baggiana. These Terms of Service ("Terms") govern your access to and use of baggiana.com (the "Website"), including any purchases, services, features, content, and communications offered through the Website.

Throughout these Terms, "Baggiana," "we," "us," and "our" refer to Baggiana, while "you," "your," "customer," and "user" refer to any person accessing the Website or purchasing products from us.

By accessing the Website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or purchase products from Baggiana.

These Terms apply to customers worldwide. Nothing in these Terms is intended to exclude, restrict, or waive any consumer right or legal protection that cannot lawfully be excluded or limited under the laws applicable to you.

1. About Baggiana

Baggiana operates an online store offering products to customers internationally through baggiana.com.

For questions about these Terms, an order, or our services, you may contact us at:

Baggiana
Website: https://baggiana.com
Email: support@baggiana.com
Service Area: Worldwide
Typical Customer Support Response Time: Up to 3 business days

2. Eligibility to Use the Website

By using the Website or placing an order, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you have not reached the legal age required to enter into contracts in your jurisdiction, you may use the Website only with the involvement and authorization of a parent or legal guardian, where permitted by applicable law.

You may not use our Website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

3. Acceptance of These Terms

Your access to the Website and any order placed through it are subject to these Terms, together with any other policies or notices made available on the Website, including our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other applicable store policies.

If there is a conflict between these Terms and a mandatory consumer protection law applicable to your purchase, the mandatory legal requirement will prevail to the extent of the conflict.

4. Products and Product Information

We make reasonable efforts to describe and display our products accurately. Product descriptions, specifications, dimensions, materials, features, availability, and other information are provided for general informational purposes and may be updated from time to time.

Colors and appearance may vary slightly depending on your screen, device settings, lighting, manufacturing variation, or other factors that do not materially affect the nature of the product.

We reserve the right to correct genuine typographical errors, inaccuracies, or omissions in product information, subject to applicable consumer protection laws.

Nothing in this section limits your rights where a product is defective, materially different from its description, unfit for its intended purpose, or otherwise fails to meet standards required by applicable law.

5. Product Availability

All products are subject to availability.

Adding an item to a shopping cart does not guarantee that the product will remain available until the order has been successfully placed and accepted.

If a product becomes unavailable after you place an order, we may contact you to offer an appropriate alternative, cancel the affected item, or issue a refund, as appropriate and subject to applicable law.

6. Orders

When you submit an order, you are making an offer to purchase the selected products subject to these Terms.

After an order is placed, you may receive an electronic confirmation acknowledging that we have received your order. An automated order confirmation does not necessarily mean that an order has been finally accepted or shipped.

We may review orders for payment authorization, product availability, fraud prevention, shipping restrictions, pricing errors, or other legitimate operational reasons.

Where permitted by law, we may refuse or cancel an order before shipment if:

The product is unavailable;
Payment cannot be authorized or verified;
We reasonably suspect fraud, misuse, or unauthorized activity;
The shipping destination cannot reasonably be serviced;
The order violates applicable law or these Terms;
There is a material and obvious pricing or listing error; or
Another legitimate reason prevents us from fulfilling the order.

If we cancel an order after payment has been successfully collected, we will provide an appropriate refund as required by applicable law.

7. Order Information

You are responsible for providing complete and accurate information when placing an order, including:

Your full name;
Billing information;
Shipping address;
Email address;
Telephone number, where requested; and
Any other information reasonably required to process and deliver your order.

Please review your information carefully before submitting an order.

If you discover an error after placing an order, contact support@baggiana.com as soon as possible. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed after an order has entered fulfillment.

8. Prices

Product prices are displayed on the Website and may change from time to time.

Unless otherwise indicated, the price applicable to an order is the price displayed during checkout when the order is submitted, subject to correction of genuine errors where permitted by law.

Depending on your location, the final amount payable may include shipping charges, taxes, duties, or other applicable charges. Any amounts collected directly by Baggiana will be displayed or disclosed during the ordering process where required by applicable law.

Your bank, card issuer, or payment provider may independently apply currency conversion fees, international transaction fees, or other charges. Such third-party charges are outside Baggiana's control.

9. Pricing Errors

We make reasonable efforts to ensure that prices displayed on the Website are accurate. However, genuine technical, typographical, or system errors may occasionally occur.

If an obvious and material pricing error affects an order, we may contact you before fulfillment to explain the issue and, where legally permitted, allow you to confirm the purchase at the correct price or cancel the affected order for a refund.

This provision does not limit any rights available to you under mandatory consumer protection law.

10. Payments

Payment must be made using one of the payment methods made available during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

Payment processing may be provided by independent third-party payment providers. Their own terms and privacy practices may apply to their processing of your payment information.

We reserve the right to delay fulfillment while a payment is pending, rejected, under review, or otherwise not successfully completed.

11. Fraud Prevention and Order Verification

To protect customers and our business, we may use reasonable measures to identify fraudulent, unauthorized, or suspicious transactions.

In certain circumstances, we may request additional information reasonably necessary to verify an order or payment. Any personal information collected for these purposes will be handled in accordance with our Privacy Policy and applicable law.

We may cancel or suspend an order where we reasonably believe that a transaction is fraudulent, unauthorized, unlawful, or presents a material security risk.

12. Order Processing

Orders are generally prepared and dispatched within up to 5 business days.

Business days generally exclude weekends and applicable public holidays relevant to the fulfillment location.

Processing time is separate from shipping and transit time.

During periods of unusually high demand, holidays, security reviews, product availability issues, or circumstances beyond our reasonable control, processing may take longer.

Where applicable law requires additional action if an order cannot be dispatched within a promised timeframe, we will comply with those requirements.

13. Shipping and Delivery

Baggiana serves customers worldwide, subject to operational, carrier, legal, and shipping restrictions.

The estimated delivery time is generally 5 to 25 business days after shipment.

Delivery estimates are provided in good faith and may vary depending on:

Destination country or region;
Shipping method;
Carrier operations;
Customs clearance;
Local postal services;
Public holidays;
Weather or transportation disruptions;
Security or regulatory inspections; and
Other circumstances outside our reasonable control.

Estimated delivery periods are not intended to remove or reduce any mandatory legal rights relating to delayed or failed delivery.

14. Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking events may take time to appear or update in a carrier's system, particularly for international shipments or when a package is transferred between logistics providers.

If you experience an unusual delay or believe that a shipment has been lost, please contact support@baggiana.com.

15. International Orders, Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, value-added taxes, sales taxes, brokerage charges, clearance fees, or other governmental charges depending on the destination country.

Responsibility for such charges may vary depending on the destination, applicable law, shipping method, and what is disclosed during checkout.

Unless expressly stated that a particular charge is included in the purchase price or collected by Baggiana, customers may be required to pay applicable import-related charges directly to customs authorities, carriers, or other third parties.

Customers are responsible for complying with lawful import requirements applicable in their country.

16. Delivery Information and Failed Delivery

You are responsible for providing an accurate and complete delivery address.

If a shipment cannot be delivered because of incorrect information supplied by the customer, repeated failed delivery attempts, failure to collect a shipment, or refusal of delivery, additional shipping or return costs may apply where permitted by law.

If a delivery problem is caused by Baggiana, the carrier, or another party acting on our behalf, please contact us so that we can investigate and provide an appropriate remedy where required.

17. Risk of Loss and Ownership

The point at which ownership and risk of loss transfer to you may depend on applicable law, your location, and the circumstances of delivery.

Nothing in these Terms changes any mandatory rule governing responsibility for goods while they are being delivered to a consumer.

18. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy as published on baggiana.com.

Our store policy does not replace or limit any mandatory legal rights that may apply to defective, damaged, incorrect, non-conforming, delayed, or undelivered products.

Where applicable consumer law provides a mandatory cancellation, withdrawal, refund, repair, replacement, or warranty right, that right will remain available regardless of any provision in our store policies that might otherwise suggest a narrower right.

19. Order Cancellations

If you wish to cancel an order, please contact support@baggiana.com as soon as possible.

We will make reasonable efforts to process cancellation requests before shipment. However, once an order has entered fulfillment or has been dispatched, operational cancellation may no longer be possible.

If cancellation before shipment is no longer possible, any applicable return or statutory withdrawal rights will remain unaffected.

20. Defective, Damaged, or Incorrect Products

Please inspect your order after delivery and contact us if you receive a product that is damaged, defective, incomplete, or materially different from what you ordered.

We may request reasonable evidence, such as photographs or videos of the product, packaging, shipping label, or reported issue, in order to investigate the claim.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, reshipment, partial refund, full refund, or another legally required solution.

21. Consumer Guarantees and Mandatory Rights

Products sold through Baggiana are subject to any mandatory guarantees, warranties, conformity standards, cancellation rights, and consumer remedies applicable to the transaction.

Nothing in these Terms excludes, restricts, or modifies a warranty, guarantee, condition, statutory right, or remedy that cannot legally be excluded, restricted, or modified.

If applicable law gives you rights that are more favorable than these Terms, those mandatory legal rights will apply.

22. Promotions and Discount Codes

From time to time, Baggiana may offer discounts, promotional codes, special offers, or campaigns.

Promotions may be subject to additional conditions communicated with the offer, including:

Expiration dates;
Minimum purchase amounts;
Eligible products;
Eligible regions;
Usage limits; and
Restrictions on combining multiple offers.

Promotional offers have no cash value unless expressly stated otherwise or required by law.

We may refuse the fraudulent, unauthorized, or abusive use of promotional offers.

23. Website Accounts

If the Website allows customers to create accounts, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account to the extent permitted by law.

You should notify us promptly if you reasonably believe your account has been accessed or used without authorization.

We may suspend or restrict an account where reasonably necessary to protect the Website, customers, or Baggiana against fraud, abuse, security threats, or violations of these Terms.

24. Acceptable Use

You agree not to use the Website to:

Violate any applicable law or regulation;
Commit or facilitate fraud;
Provide intentionally false or misleading information;
Interfere with the security or proper operation of the Website;
Attempt to gain unauthorized access to systems, accounts, or data;
Introduce malware, viruses, malicious code, or harmful technologies;
Scrape, harvest, or extract Website data through unauthorized automated means;
Impersonate another person or organization;
Use the Website to infringe intellectual property or other rights;
Engage in abusive, threatening, harassing, or unlawful conduct; or
Use the Website for a purpose that materially harms Baggiana, our customers, or third parties.

25. Intellectual Property

Unless otherwise indicated, the Website and its original content, including text, branding, logos, graphics, product presentation, page layouts, photographs, videos, designs, icons, software, and other materials, are owned by or licensed to Baggiana and are protected by applicable intellectual property laws.

Subject to these Terms, Baggiana grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Website for lawful personal shopping purposes.

You may not reproduce, distribute, modify, publish, sell, license, exploit, or create derivative works from protected Website content without authorization, except where such use is permitted by applicable law.

Third-party names, trademarks, logos, and other intellectual property appearing on the Website remain the property of their respective owners.

26. Reviews, Feedback, and User-Submitted Content

If you voluntarily submit a review, comment, photograph, feedback, suggestion, or other content through features made available by Baggiana, you represent that you have the right to submit that content and that it does not unlawfully infringe the rights of another person.

You remain responsible for the content you submit.

Where you submit content for publication on our Website or related services, you grant Baggiana, to the extent permitted by law, a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for the purpose for which it was submitted and for reasonable business and promotional purposes.

We may remove content that is unlawful, fraudulent, abusive, misleading, infringing, spam, or otherwise violates these Terms.

Nothing in these Terms prohibits or penalizes a customer for providing an honest review, opinion, or lawful criticism of Baggiana or its products.

27. Third-Party Services and Links

The Website may contain links to or integrations with services operated by third parties, including payment providers, shipping providers, social networks, and other external websites.

Independent third-party services are governed by their own terms, policies, and practices. Baggiana does not control such independent services and is not responsible for their content or practices except to the extent responsibility cannot legally be excluded.

28. Privacy

Your privacy is important to us. Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy available on baggiana.com.

Please review the Privacy Policy before using the Website or submitting personal information.

29. Electronic Communications

When you make a purchase or contact Baggiana electronically, we may communicate with you by email or through other contact methods reasonably related to your transaction.

Transactional communications may include order confirmations, payment notices, shipping updates, delivery information, security notifications, customer support responses, return information, and other service-related messages.

Marketing communications, where used, are subject to applicable consent and opt-out requirements and our Privacy Policy.

30. Website Availability

We make reasonable efforts to keep the Website available and functioning properly, but uninterrupted availability cannot be guaranteed.

We may temporarily suspend access for maintenance, security, updates, technical problems, or circumstances beyond our reasonable control.

We may modify, update, or discontinue Website features from time to time, provided that doing so does not unlawfully affect rights relating to an order already accepted or another existing consumer contract.

31. Disclaimer

To the maximum extent permitted by applicable law, the Website is provided on an "as available" basis, and we do not guarantee that the Website will always operate without interruption, delay, technical error, or security incident.

Product-related disclaimers do not exclude any mandatory guarantee, warranty, conformity obligation, or consumer protection applicable to products purchased from Baggiana.

32. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to that principle, and to the maximum extent permitted by law, Baggiana will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable as a result of the relevant transaction or use of the Website.

Any limitation of liability stated in these Terms is subject to mandatory consumer protection laws and does not limit rights or remedies that cannot legally be waived.

33. Events Beyond Our Reasonable Control

Baggiana will not be responsible for a delay or failure caused by circumstances beyond our reasonable control to the extent permitted by applicable law.

Such circumstances may include severe weather, natural disasters, transportation disruptions, customs delays, carrier interruptions, government actions, war, civil unrest, labor disruptions, major telecommunications failures, widespread technical outages, epidemics, pandemics, or other comparable events outside our reasonable control.

If such an event materially affects an order, we will make reasonable efforts to communicate with affected customers and comply with any cancellation, refund, delivery, or other obligations required by applicable law.

34. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable costs arising directly from your unlawful use of the Website, intentional violation of these Terms, fraudulent conduct, or unlawful infringement of another person's rights.

This section does not require a consumer to compensate Baggiana for matters caused by Baggiana, its service providers, or circumstances for which liability cannot legally be transferred to the consumer.

35. Suspension or Termination of Access

We may suspend or terminate access to the Website where reasonably necessary because of fraud, unlawful conduct, serious misuse, security threats, or material violations of these Terms.

Suspension or termination of Website access does not eliminate rights or obligations relating to valid orders already placed, refunds due, mandatory consumer rights, or provisions that by their nature should survive termination.

36. Resolving Problems and Disputes

If you have a problem relating to an order, product, payment, delivery, refund, or other matter, we encourage you to contact us so that we can attempt to resolve the issue.

You can contact our customer support team at: support@baggiana.com. Our typical customer support response time is up to 3 business days.

Nothing in this section prevents you from exercising rights available through your payment provider, consumer protection authority, regulatory body, alternative dispute resolution mechanism, or competent court where applicable.

37. Governing Law and Jurisdiction

These Terms and any dispute relating to them will be governed by the laws that are legally applicable to the relevant relationship and transaction.

If you are a consumer, nothing in these Terms deprives you of mandatory protections granted by the laws of your country or region where those protections cannot legally be waived by contractual agreement.

Any dispute may be brought before a court or other dispute-resolution body having jurisdiction under applicable law.

38. No Waiver of Consumer Rights

These Terms are intended to operate only to the extent permitted by law.

Nothing in these Terms is intended to exclude, restrict, modify, or waive any right, guarantee, warranty, remedy, or legal protection that cannot lawfully be excluded, restricted, modified, or waived.

39. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be treated as severed to the extent required, and the remaining provisions will continue to apply where permitted by law.

40. No Waiver

If Baggiana does not immediately enforce a provision of these Terms, this does not necessarily constitute a waiver of that provision or of any legal right.

41. Assignment

Baggiana may transfer its rights or obligations under these Terms as part of a legitimate business reorganization, merger, acquisition, sale, or similar transaction, subject to applicable law.

Any such transfer will not reduce mandatory consumer rights relating to an existing purchase.

42. Entire Agreement

These Terms, together with the policies, notices, and order-specific information incorporated into your transaction, constitute the applicable agreement between you and Baggiana regarding your use of the Website and purchases made through it, subject to mandatory law.

43. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Website, products, business operations, technologies, or legal requirements.

The current version will be published on baggiana.com with a revised "Last Updated" date.

Changes will not retroactively remove rights that have already arisen under an existing purchase where doing so would violate applicable law.

Where applicable law requires additional notice or consent for a material change, we will take the required steps.

44. Contact Us

If you have questions about these Terms of Service, your order, or Baggiana's services, please contact: